Your order will be dispatched from our warehouse the business day after purchase.

If you subscribe, you will receive a new box every season (3 monthly). Your next box would be shipped from the 1st day of the following season.

If you have ordered any of our other bundles or mini boxes, they will shipped the business day after purchase.

Free shipping on seasonal boxes + Mini Boxes.

Shipping for everywhere else:

Order under $100:

- $5 with Aramex in Australia

- $8 with Auspost in Australia

Order over $100:

- Free with Aramex in Australia

- Free with Auspost in NZ

- $5 with Auspost in Australia

Express shipping:

- $12 with Auspost in Australia

- $15 with Auspost in NZ

AUSTRALIA:

Express shipping: 3-5 days Aus wide

Standard shipping:

VIC 3-7 business days

NSW, ACT & SA 6-8 business days

QLD 5-7 business days

TAS, WA & NT up to 10 business days

*Please be aware that shipping can take longer than expected over the Christmas period - we highly recommend Express Shipping for orders you wish to have delivered prior to Christmas or special events.

INTERNATIONAL:

New Zealand 5-10 business days

Once your order has been dispatched, you will receive an email with a tracking number to keep track of your Retreat Yourself Box.

Please contact us at support@retreatyourself.com if your order has not arrived after two weeks.

For more information see: Australia Post

Yes! We ship globally!

Many countries have their own incoming tax charges. This is not covered by Retreat Yourself and will need to be checked on an individual basis.

Your box will be delivered to the shipping address indicated during purchase.

When purchasing your Retreat Box, you will be asked to notify whether you will be home to sign for your box, or whether you give permission to leave the box in a safe place.

Our couriers will leave the box there unless it's not safe to do so. If this is a case, they will leave a note in your letterbox to organize delivery at a later date.

No, don't worry there will be no invoice or receipt inside your Retreat Yourself parcel, meaning if this is a gift, your receiver will not find any details about the purchase, including cost or billing.

Because of this we recommend adding a 'Gift Card' to your purchase so you can tell the receiver who their gift is from.

We use a combination of Aramex and Australia Post for shipping within Australia and New Zealand. 

If you have a preference of courier, please contact us.

If you have ordered our seasonal box, you will be receiving our Spring 'Flourish' Retreat Box. It will be shipped the day after purchase.

If you have ordered any of our mini boxes or other products, your order will be shipped the business day after purchase. Please see 'how long does shipping take' for delivery times.

If you are subscribing, the first day of shipping for each seasonal box is as follows: 1 March, 1 June, 1 September and 1 December. 

Your tracking number should have been sent to you via email once your order was dispatched.

If you have not received your tracking number, please email us at support@retreatyourself.com and we will follow up.

This occurs when we are in pre-season.

During pre-order periods we will be shipping the Retreat Boxes at the start of the new season (ie. the start of December, March, June and September). This information will be in the product description if you are ever unsure. For more information regarding your order please email us at support@retreatyourself.com

If you change your address you will need to contact us at support@retreatyourself.com to let us know.

Do not change your address via your account as this could cause errors with shipping.

Our system is not quite clever enough to accept more than one shipping address and we are unable to ship to multiple addresses in a single order. The best way around this is to place multiple orders to ensure your Retreat Boxes go to the correct home, or better yet you could have them delivered to the one address and have an unboxing day with your friends!

Our subscriber boxes are always the first orders to go out when we release a new box. Each box is released on the 1st day of a new season and we ship our subscriber boxes on this day as well. Therefore we ship subscriber boxes on 1 March, 1 June, 1 September, 1 December.

Yes! Just add express shipping when you check out.

3 Monthly Subscription: $89 every new Season/3 monthly

Your first payment will be withdrawn on the day of purchase for your subscription. Recurring payments from there will be on 22nd day of the month prior to a new season occuring.

ie. 22nd August (Spring), 22nd November (Summer), 22nd February (Autumn) and 22nd May (Winter).

Yearly Subscription: $319 annual payment

Your first payment will always be deducted on the day you sign up for a subscription and place your order. You will then receive four boxes over the course of the year, shipped on the first day of each season - 1st of September, December, March and June.

Your next payment will either fall on the 22nd of February, 22nd of May, 22nd of August, 22nd of November, the following year, depending on when you signed up.

If you have any questions about this, please email our team at support@retreatyourself.com and we can provide payment dates for your particular subscription.

For Single Box or any Store purchases, the payment will be withdrawn at the time of purchase and no recurring payments will follow. These products are not part of a subscription.

Pay 3 Monthly

Your first payment will always be deducted on the day you sign up for a subscription and place your order. For every box that follows, your payments will be deducted on the following days: 22nd of February, 22nd of May, 22nd of August, 22nd of November. 

Pay Yearly

Your first payment will always be deducted on the day you sign up for a subscription and place your order. You will then receive four boxes over the course of the year. Your next payment will either fall on the 22nd of February, 22nd of May, 22nd of August, 22nd of November, the following year. 

If you have any questions about this, please email our team at support@retreatyourself.com and we can provide payment dates for your particular subscription.

You can log into your account and update your payment details by heading to 'Manage Subscriptions > Billing Information > Update Card'.

We accept payments via AfterPay, Apple Pay, PayPal, Google Pay and Credit Card.

Please note - if you are paying via PayPal eCheck it usually takes up to 6 business days for this to clear, which is when your order will be processed.

Yes you will! The week before a charge is due to occur you will receive an email reminding you of your upcoming payment. Be sure to add Retreat Yourself to your inbox so our emails don't go to your junk folder. 

All of our subscriptions are ongoing until canceled by you. 

If you wish to cancel, please email us at support@retreatyourself.com and we will organise this for you. 

If you subscribe 3 monthly or yearly, you will be billed and shipped boxes until you decide to cancel.

Retreat Yourself is a subscription service, just like when you subscribe to a magazine – you will continue to pay for, and receive the service until cancellation. 

If you have only purchased a Single Box  – you will only be billed for that one purchase and you will only receive one box.

You are welcome to cancel at anytime by emailing us at support@retreatyourself.com. Your subscription will continue to renew indefinitely until canceled.

You will need to cancel prior to the next payment being debited (on the 22nd day before the next season).

If you want to cancel your subscription, please contact our team at support@retreatyourself.com and we will cancel the subscription. 

Our cancellation policy is outlined in the question above.

If you cancel your subscription, no further payments will be withdrawn.

If you have had an order go through before cancellation, your order will still be shipped.

If you have a yearly subscription, you will still receive the remaining boxes for that year.

If you are unhappy with the box and products included, we will provide a refund if returned within 30 days. Products must not have been used, opened or tampered with, and will only be refunded if returned in an as new condition.

If you have had a refund approved and processed by our customer service team, you can expect the funds to return into your account within 5 business days. 

If you are unhappy with the box and the products inside, you can return the box to us within 30 days of receiving it (we must receive the box within 30 days since shipment) and we will refund you your money.

The box must be undamaged and all products must be in an unused condition or you will not qualify to receive a refund.