In most cases, your order will be dispatched from our warehouse the business day after purchase. This may be impacted by public holidays and peak busy periods. You will always receive tracking information via email when your order is ready to be shipped.

If you subscribe, you will automatically receive a new box every season (3 monthly). Your next box will be shipped from the 1st day of the following season, so 1 March (Autumn box), 1 June (Winter box), 1 September (Spring box) and 1 December (Summer box).

Depending on the value of your order, and where your parcel is going, there are different shipping rates:

For orders under $50

Shipping within Australia
- $8 standard shipping with AusPost (3-7 business days)
- $14 express shipping with AusPost (1-4 business days)

Shipping to NZ
- $12 standard shipping with AusPost (3-10 business days)
- $18 express shipping with AusPost (2-7 business days)

For orders from $50 to $199.99

Shipping within Australia
- FREE standard shipping with Aramex (4-10 business days)
- $5 standard shipping with AusPost (3-7 business days)
- $12 express shipping with AusPost (1-4 business days)

Shipping to NZ
- FREE standard shipping with AusPost (3-10 business days)
- $15 express shipping with AusPost (2-7 business days)

For all AUS/NZ orders over $200 - Free express shipping

We also offer international shipping at the following rates* (all parcels are shipped using Australia Post International):

For international orders under $89.95 - $30-$40 standard international shipping
For international orders $89.96-$279.99 - $80 standard international shipping
For international orders $280+ - $120 standard international shipping

*Please note that some countries have additional customs taxes and duties that may need to be paid upon arrival. This amount is not covered by Retreat Yourself.

There are different timeframes depending on your chosen method of shipping and the destination. Please use the information below as a guide:

For parcels being sent within Australia
- Standard shipping with Aramex: 4-10 business days
- Standard shipping with AusPost: 3-7 business days
- Express shipping with AusPost: 1-4 business days

For parcels being sent to NZ
- Standard shipping with AusPost: 3-10 business days
- Express shipping with AusPost: 2-7 business days

For parcels being sent internationally, shipping timeframes will vary greatly.

Once your order has been packed and is ready for dispatch, you will receive an email with the tracking information.

Please be aware that shipping can take longer than expected over the Black Friday-Christmas period, with delays sometimes beginning in mid-November. We highly recommend using Express Shipping for orders that you hope to have delivered in time for a special occasion.

For more information about delivery estimates to your location, see: Australia Post

Please contact us at support@retreatyourself.com if your order has not arrived after two weeks.

Yes - we ship globally! Please make sure you check if the country you are sending to will charge additional duties or taxes upon arrival as they will need to be paid in addition to your purchase.

Many countries have their own incoming duties and taxes charges that are in addition to your purchase. These amounts are not covered by Retreat Yourself and will need to be checked on an individual basis.

Yes! When you check out you will have the option to select and pay for express shipping. All orders over $200 will automatically receive FREE express shipping.

Of course! For customers who live close to Torquay, or are planning to visit the area, you can absolutely collect your purchase from our warehouse located at 2 Beacon Blvd. One of our friendly team will be on-hand to assist you between 9am and 3pm Monday to Friday.

When you go to the checkout page, you will have the option to select 'Ship' or 'Pickup in store'. For anyone who has selected local pickup, you will receive email notification when your order is ready to be collected.

If our opening hours don't suit you, please email support@retreatyourself.com and we will happily make alternate arrangements.

We use a combination of Aramex and Australia Post for shipping within Australia.

If you have a preference of domestic courier, please contact us.

For all international parcels, we use Australia Post International.

Your tracking number should have been sent to you via email once your order was dispatched.

If you have not received your tracking number, please email us at support@retreatyourself.com and we will follow up.

For subscription customers, if you change your address you will need to contact us at support@retreatyourself.com so we can update the address on your account. Please DO NOT change your address via your account as this could cause errors with shipping.

If you have placed a one-off purchase and need to update the shipping address prior to your order being dispatched, please email support@retreatyourself.com and we can help.

Our system is not quite clever enough to accept more than one shipping address and we are unable to ship to multiple addresses in a single order. The best way around this is to place multiple orders to ensure your Retreat Boxes go to the correct home, or better yet you could have them delivered to the one address and have an unboxing day with your friends!

Our subscriber boxes are always the first orders to go out when we release a new box. Each box is released on the 1st day of a new season and we ship our subscriber boxes on this day as well. Therefore we ship subscriber boxes on 1 March (Autumn box), 1 June (Winter box), 1 September (Spring box), 1 December (Summer box).

If you still need help, please contact our lovely team at support@retreatyourself.com

3 Monthly Subscription: $89 every new Season/3 monthly

Your first payment will be withdrawn on the day you purchase your subscription. Recurring payments from there will be on the 22nd day of the month prior to a new season occuring ie 22 February (Autumn), 22 May (Winter), 22 August (Spring), and 22 November (Summer).

Yearly Subscription: $319 annual payment

Your first payment will always be deducted on the day you sign up for a Yearly Subscription and place your order. You will then receive four boxes over the course of the year, shipped on the first day of each season - 1st of March, June, September and December. Depending on when you purchased and paid for your Yearly Subscription, your next payment will either fall on 22 February, 22 May, 22 August, or 22 November the following year.

If you have any questions about this, please email our team at support@retreatyourself.com and we can provide payment dates for your particular subscription.

No, you do not have to purchase a subscription! We offer all of our Retreat Boxes, plus many more smaller and larger options, as one-off purchases.

You can see all of our products on the Gift Boxes or Shop Products pages of our website

3 Monthly Subscription - Depending on when you purchased your subscription, your next payment will be withdrawn on the 22nd day of the month prior to a new season ie 22 February (Autumn), 22 May (Winter), 22 August (Spring) and 22 November (Summer). You will receive email reminders about any upcoming payments.

Yearly Subscription - After your initial payment amount is charged on the day you purchased your Yearly Subscription, your next payment will be scheduled in line with a new full year of boxes. So once you have received all 4 Retreat Boxes, your subscription renewal will take place on the 22nd day of the month prior to the next season's box ie either 22 February (Autumn), 22 May (Winter), 22 August (Spring) and 22 November (Summer).

You will always receive an email reminder about all upcoming subscription payments. Be sure to add Retreat Yourself to your inbox so our emails don't go to your junk folder.

If you have any questions about this, please email our team at support@retreatyourself.com and we can provide payment dates for your particular subscription.

You can log into your account and update your payment details by heading to 'Manage Subscriptions > Billing Information > Update Card'.

For all one-off purchases, we accept payments via AfterPay, Apple Pay, PayPal, Google Pay and Credit Card.

For subscription products, we accept payments via Apple Pay, PayPal, Google Pay and Credit Card. Unfortunately we cannot accept subscription payments using AfterPay.

Please note - if you are paying via PayPal eCheck it usually takes up to 6 business days for this to clear, which is when your order will be processed.

Yes you will! The week before a charge is due to occur you will receive an email reminding you of your upcoming payment. Be sure to add Retreat Yourself to your inbox so our emails don't go to your junk folder. 

All of our subscriptions are ongoing until cancelled by you. Retreat Yourself is a subscription service, just like when you subscribe to a magazine – you will continue to pay for, and receive the service, until cancellation.

If you wish to cancel, please email us at support@retreatyourself.com and we will organise this for you. 

If you only intended to purchase a single Retreat Box, and have been incorrectly charged for another one, you may have accidentally purchased a subscription product rather than a one-off product.

Please contact our team at support@retreatyourself.com and we will be able to assist.

You are welcome to cancel your subscription at anytime by emailing us at support@retreatyourself.com. Your subscription will continue to renew indefinitely until cancelled.

To avoid being charged, you will need to cancel prior to the next payment being debited (on the 22nd day before the next season).

If you want to cancel your subscription, please contact our team at support@retreatyourself.com and we will cancel the subscription. 

Our cancellation policy is outlined in the question above.

If you cancel your subscription, no further payments will be withdrawn.

If you have had an order go through before cancellation, your order will still be shipped.

If you have a yearly subscription, you will still receive the remaining boxes for that year.

If you are unhappy with the box and products included, we will provide a refund if returned within 30 days. Products must not have been used, opened or tampered with, and will only be refunded if returned in 'as new' condition.

If you have had a refund approved and processed by our customer service team, you can expect the funds to return into your account within 5 business days. 

If you are unhappy with the box and the products inside, you can return the box to us within 30 days of receiving it (we must receive the box within 30 days of shipment) and we will refund your money.

The box must be undamaged and all products must be in an unused condition or you will not qualify to receive a refund.

If you still need help, please contact our lovely team at support@retreatyourself.com