FREE SHIPPING over $50 in Aus & NZ + express shipping available | Over 5000 five star reviews.

FREE SHIPPING over $50 in Aus & NZ + express shipping available

Billing & Shipping

For any further queries, please get in touch at

Our customer service opening hours are Monday-Friday 8am - 6pm. We will respond to your query within 24 hours during the week and if you're in contact over the weekend, we will respond on the Monday.


When will my Retreat Box be shipped?

How much does shipping cost?

How long does shipping take?

Do you ship internationally?

Do I have to pay customs on my international parcel?

How is my box delivered?

I'm buying a gift, will there be an invoice or receipt inside the box?

What shipping carriers do you use?

When will I receive my Retreat Yourself Box?

How do I track my order?

I have placed an order but haven't received tracking information, why?

How can I update my shipping address?

I want to order more than one Retreat Yourself Box, can I ship to multiple addresses?

I’m a subscriber, when do I get my next boxes after my first one arrives?

Can I have my order sent via express post?


Seasonal (3 monthly) Subscription

Yearly Subscription

Single Box / Marketplace products

When will my next payment be withdrawn?

How can I update my payment details?

What payment options do you accept?

Will I be notified of upcoming charge dates?

When will my subscription end?

I just wanted one Retreat Box, why have I been charged again?

What is the Retreat Yourself cancellation policy?

How do I cancel my subscription?

What happens if I cancel my subscription?

What is your refund policy?

How long will a refund take?

How does the 30 Day Money Back Guarantee work?